Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

how it works:

Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page where you will then enter your name or company in the field below and click the Click Here button. Your support representative will provide you with a unique connection code. Next you will enter the unique connection code and click Continue.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.