Frequently Asked Questions
What happens to my VoIP phone service if my Internet goes down?”
Internet services have become quite stable over the last several years and outages are rare. In the event of an outage, usually as a result of bad weather or an accident of some sort, we have a Technical Resource available 7 days a week/24 hours a day to assist with forwarding your telephone number to a secondary number, usually a cell phone or fax line, until the outage is resolved. That way, you will be able to receive incoming telephone calls until the Internet issue is resolved.
Do I get to keep my phone number(s)?
Yes, you keep all of your existing telephone numbers.
Does 911 still work for emergencies with VoIP service?
Yes.
Do I still get Caller ID?
Yes.
How do I access all the features that come with my line/phone?
By going to your web portal. If using a VPC license, go to http://cp.trixbox.com. (Your individual user and password information should have been given to you by your administrator). For Broadsoft users, go to https://netphone1.onvoip.net/Login/. (Your individual user and password information should have been given to you by your administrator)
Can I get an email notification when I receive a voicemail?
Yes. If using a VPC license, go to http://cp.trixbox.com. (Your individual user and password information should have been given to you by your administrator) Click on the “Voicemail” Tab and under “Voicemail Settings” enter your email address in the window to the right of “Voicemail Email.” Note: You also have the option of having a .wav file with the recorded voicemail attached to the email notification. Simply check that option as well.
For Broadsoft users, go to https://netphone1.onvoip.net/Login/. (Your individual user and password information should have been given to you by your administrator) Click on “Messaging” on the left hand side of the screen. Click on the option for “Voice Management” and enter your email address in the window to the right of “Notify me by e-mail of the new message at this address” Note: You can have a .wav file of the recorded voicemail attached to the email notification by entering your email address in the window to the right of “E-mail a carbon copy of the message to”
I am locked out of my web portal and/or voicemail, what do I do?
Call customer service at 877-847-7544 or email them at cag@voyss.com and request they reset your password.
How do I forward my phone/line?
Go to your web portal. If using a VPC license, go to http://cp.trixbox.com. (Your individual user and password information should have been given to you by your administrator) and choose the "Features" tab. Follow screen options.
For Broadsoft users, go to https://netphone1.onvoip.net/Login/. (Your individual user and password information should have been given to you by your administrator) and choose option for "Incoming Calls" and then “Call Forward Always.” Follow screen options.
Do I have to be at my phone to activate features such as Call Forwarding, Simultaneous Ring, etc?
No, anywhere you can access the internet, you can access your web portal to activate/deactivate features.
What is the best way to request a change to my service or report an issue?
While we pride ourselves in one-on-one customer service and you will get to know most of us on a first name basis, emailing an individual can create a lag in the response to your change/issue. The best way is to email cag@voyss.com. You can also call 877-847-7544.
Does VoIP work with my existing digital telephone system?
Yes. We can integrate via SIP Gateway or analog trunks.
Does VoIP work with my existing paging system?
Yes. We can easily integrate your paging via internal phone sets or via external, ceiling-type speakers paging. If you re-use your existing phone system, internal paging is not affected by VoIP.
Can I use my existing fax number?
Yes. You also should know that Voyss Solutions offers desktop faxing service, which is much more convenient.
Do I need to pull more wires to each desk to connect to the new VoIP phones?
No. VoIP telephones connect via existing cabling. But, if you have an IT department, we’ll partner with them to determine their requirements.
Our phones are not only the lifeline of our business, in many ways the quality of our connection is the first impression of our business. We have not regretted for one minute the move from landlines to Voyss Solutions. Their technical staff and customer service are superior to any phone service we have used in the past. The enhanced features of VOIP have given us more freedom, and saved us time and money. Simply put, if Voyss Solutions is not managing your telephony needs you are missing out.
